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Communications support engineer (Ref. č.: PR/021782)

Lugera & Maklér spol. s r.o., Košice

Ponuka práce

Dátum pridania: 28.8.2019

Práca

* Responsibilities and Duties:

* - Provide remote re-active and pro-active support for Unified Communication Infrastructure and its elements

* - Focus on rapid identification and resolution of critical customer issues

* - Provide first level support to customers and partners

* - Answer questions and perform initial triage on incident tickets

* - Document each customer interaction using CRM ticket management system

* - Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)

* - Strong analytical ability, judgment and problem analysis techniques

* - Organizational and troubleshooting skills with attention to detail

* - Strong ability to understand client expectations and to resolve issues that may affect system stability

* - Strong written and verbal communication skills with the ability to communicate technical proposals to management

* - Strong interpersonal skills with the ability to work effectively in a matrixed organization

* - Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality service.

* - Skills and experience in working independently, determining methods and procedures on new assignments

* - Skills and experience dealing with high pressure situations and quick changing circumstances, telecom background is a plus

* - Position does require work on different shifts, on-call work and weekend shifts

 

Druh pracovného pomeru

hlavný

Požiadavky na zamestnanca

stredoškolské s maturitou
Anglický jazyk

Miesto práce

Košice

Kategória

Zákaznícka podpora

Povolania

Zákaznícky servis

 

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