IT Support Analyst (Ref. č.: 6-15-39017)

Ponuka práce

Dátum pridania: 7.1.2022

Práca

As IT Support Analyst, you are the contact person for our users, solving IT problems in our European office & Techcenter locations. Your work location will be Trencin
Tasks
- On-site and remote support of employees and infrastructure in satellite offices within the EU (focus on Slovakia, Germany and Italy)
- Tracking and processing of support tickets until completion, as well as updating them as required
- Support of Hardware - HP PCs/software/other peripherals/cell phones, including life-cycle process for the equipment
- Asset management - responsible for the daily and long-term hardware management within the organization. This includes updating, planning, checking, working and recording hardware assets to ensure compliance with company rules.
- Diagnosis and solution of infrastructure problems, development and implementation of corrective solutions
- Support of the network environment in cooperation with our service partners
- Cooperation and helping other departments/divisions
- Focus on excellent customer service
- Application of defined best practices and standards and the documentation of processes
- In addition to the tasks mentioned above, other activities and responsibilities may be defined individually

 

Druh pracovného pomeru

plný úväzok

Miesto práce

Trenčín

Kategória

Informatika - software

Povolania

IT/Technical Support Specialist