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IT Support Analyst (Ref. č.: 6-15-39017)

Grafton Slovakia s.r.o., Trenčín

Ponuka práce

Dátum pridania: 7.1.2022


As IT Support Analyst, you are the contact person for our users, solving IT problems in our European office & Techcenter locations. Your work location will be Trencin
- On-site and remote support of employees and infrastructure in satellite offices within the EU (focus on Slovakia, Germany and Italy)
- Tracking and processing of support tickets until completion, as well as updating them as required
- Support of Hardware - HP PCs/software/other peripherals/cell phones, including life-cycle process for the equipment
- Asset management - responsible for the daily and long-term hardware management within the organization. This includes updating, planning, checking, working and recording hardware assets to ensure compliance with company rules.
- Diagnosis and solution of infrastructure problems, development and implementation of corrective solutions
- Support of the network environment in cooperation with our service partners
- Cooperation and helping other departments/divisions
- Focus on excellent customer service
- Application of defined best practices and standards and the documentation of processes
- In addition to the tasks mentioned above, other activities and responsibilities may be defined individually


Druh pracovného pomeru

plný úväzok

Miesto práce



Informatika - software


IT/Technical Support Specialist


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