VOICE NETWORK SPECIALIST (Ref. č.: 1-10-5010/ZO)

Ponuka práce

Dátum pridania: 27.4.2022

Práca

- Requires intermediate level understanding of voice and data networking standards, principles, theories, concepts, and techniques.
- Technically sound in the area of networking and Cisco IPT equipment configuration, specifically: CUCM, (Cisco Unified Call Manager) Unity (Voice mail), CME (Call Manager Express) & CUE Cisco Unity Express.
- Technically sound in the area of Server administration; Specifically, Microsoft Windows and LINUX Operation Systems. With ability to apply patches, and perform system level maintenance.
- Possesses good analytical skills, with ability to troubleshoot issues, identify root cause, and implement correct actions.
- Familiarity with networking protocols and topologies is required.
- Individual will work independently within assigned portion of a project or process.
- Participates as member of client support team. Guides junior team members of the Level 1 Maintenance team.
- Bachelor’s degree OR 2 years of relevant experience with industry recognized certification (example: CCNA, CCNP, CCVP, etc).
Interfaces with clients, account team members, Operations and other engineering teams in support of AT&T Managed IP Telephony Services. Serves as the primary IPT Engineering contact for multiple client engagements as it relates to Day-2 Maintenance activities, but ultimately takes guidance/direction from the Level 2 Lead Engineer assigned to the customer account.
- Participate in First Day of Business activities, post-successful cut / Test and Turn Up of a new customer site; specifically to implement any customer identified changes at the individual user/phone level which we not implemented prior to the production cut.
- Provide Maintenance support for all Cisco based Managed IPT voice services, utilized by the client as part of the centralized voice engineering team supporting managed and outsourcing engagements.
- Provide technical voice support to the MACD team, in support of projects and complex MACD tkts as part of the customer engagement.
- Interface with Client and internal AT&T Teams in a professional manner. Answer or secure answers for Maintenance related questions that may arise involving M-IPT Services.
- Coordinate Change windows with appropriate parties for Maintenance activities to be performed

 

Druh pracovného pomeru

plný úväzok

Požiadavky na zamestnanca

vysokoškolské II. stupňa

Kategória

Informatika - správa systémov

Povolania

IT/Technical Support Specialist, Správca počítačovej siete